I specialise in research, data analysis, community engagement, project management, strategy and customer experience

Work History

• Freelance Engagement Consultant & AI Prompt Engineer, Current
• Engagement Facilitator, East Gippsland Shire Council, 2025
• Co-Founder & Chief Operations Officer, Earth & Soul Pizza, 2018 – 2024
• Community Engagement Officer (Contract), East Gippsland Shire Council, 2016 – 2018
• Founder, Brand Strategy & Creative, Brand Nirvana, 2012 – 2020
• Leaving Care Support Worker, Quantum Support Services, 2011 – 2012
• Home Care Supervisor, Gippsland Lakes Community Health, 2010 – 2011
• Personal Assistant to Executive Manager (Contract), East Gippsland TAFE, 2009 – 2010
• Personal Assistant to Chief Executive, UCI Projects, 2002 – 2005

Qualifications

• Master of Business Administration, AGSM @ UNSW, 2024 – Present
• Certificate in Learning & Development, Alison.com, 2025
• Essentials of Engagement, IAP2, 2025
• Brand Experience & Content Marketing, RMIT Online, 2023
• Graduate Certificate in Customer Success Management, RMIT University, 2023
• Diploma of Community Welfare Work, East Gippsland TAFE, 2010
• Diploma of Holistic Counselling Practice, CAE, 2008
• Copywriting, RMIT University, 2004
• Adobe Illustrator, Swinburne University, 2003
• B. Fine Art (Printmaking) (First Year), RMIT University, 1997

Awards/Scholarships

• UNSW President & Vice-Chancellor’s Equity Scholarship, 2024 – 2027
• Gippsland Business Awards, Finalist (Hospitality category), 2024
• College of Business and Law Medal, RMIT University, Nominee, 2023
• Management Award (Customer Focus), East Gippsland Shire Council, 2017

“Merryn was a student of mine in 2022 and her work was a very high standard. Merryn was enthusiastic about her studies and constantly supported other students in a positive way. My impression of Merryn was that she would be a success at anything she turned her mind to.”

Warren Booth, Academic, RMIT University